Category Archives: Common Error Messages

Please forward this to your CEO, because this is urgent. Thanks - Suspicious Mail

We often receive mails from our clients regarding a suspicious mail which was received by them from some Chinese company called Asia Registry or something similar which sounds authoritative. This article aims to clarify what this mail is about and why you should not respond to it and treat it as junk.

The mail in question:

From: “Albert Liu” <[email protected]>
Subject: (clients domain name) CN domain and keyword
To: (the domain name holder)

(Please forward this to your CEO, because this is urgent. Thanks)

We are a Network Service Company which is the domain name registration center in Shanghai, China. On Jan 8, 2015, we received an application from Huabao Ltd requested “(client’s domain name)” as their internet keyword and China (CN) domain names. But after checking it, we find this name conflict with your company name or trademark. In order to deal with this matter better, it’s necessary to send email to you and confirm whether this company is your distributor or business partner in China?

Kind regards

Albert Liu
General Manager
Asia Registry (Headquarters)
3002, Nanhai Building, No. 854 Nandan Road,
Xuhui District, Shanghai 200030, China
Tel: +86 21 6191 8696
Mobile: +86 138 1642 8671
Fax: +86 21 6191 8697
Web: www.asiaregistry.org.cn

What is this mail really about?

This mail is basically just spam mail, which is being sent to you to scare you into believing that you may lose your domain name or somebody else is trying to use your trade mark. The ultimate aim is to get you to respond to them, and show interest in purchasing the .cn variant of your domain name from them. Eg: If you own garbagelogistics.com then they will suggest that someone is trying to register garbagelogistics.cn and to prevent them from registering it, you should book it first.

How did they get my email address?

They mostly looked up your email address from the public WHOIS record of an existing domain name that you own.

What should I do with the mail? Should I respond to it?

Do NOT respond to the mail. Just delete it.

Read more here:

  • http://www.welivesecurity.com/2012/07/24/asia-domain-name-scams-still-going-strong/

Manage your Domain Name DNS Settings at HostingXtreme

If you have bought a domain name through us and would like to redirect the domain name to another website or change the DNS pointers, you can follow the steps below:

Note: Modifying or changing the DNS settings can cause your site to become unavailable if you make a mistake.

1. Login to HostingXtreme’s Client Area with your registered Email Address and Password. You can reset your password if you have forgotten it.

2. Go to Domains >> My Domains in the Client Area as shown below.

 

3. Under the corresponding domain that you want to modify, go to Manage Domain.

 

4. Under Manage Domains visit the Management Tools >> Manage DNS section

5. A typical domain name’s records look something like this

You can make the necessary changes to the domains A, MX, TXT and other records as required and click the Save Changes button to confirm.

Also read our other articles on:

  • Redirecting a Domain Name to another website.
  • Managing your MX records.

 

Web Hosting Account Cleanup For The Christmas Season

Web Hosting Account Cleanup For The Christmas Season

Ever heard of spring cleaning during the winter? There’s no better time to do some maintenance and keep an eye on your web hosting account, than the Christmas season. With a string of holidays at your disposal and lots of time to spare, it makes most sense dedicating a bit of this time to keep your website in good health. This article deals with a couple of things that you should do to take care of your hosting account this Christmas. These are things which are often neglected round the year and can help to avoid a major issue in future.

Email filter and forwarders

Every vacation we setup automatic responders to let people know that we are on vacation, but we rarely remove them after we are back. Auto Responders are set to expire automatically after a designated period, however, the auto responder is only deactivated and not deleted. These can pile up and be a nuisance in future. Similarly email forwarders can also accumulate over time and be forgotten even after they are no longer needed. Regularly reviewing these options to ensure will help you to keep your account organized. Since we don’t get time round the year, it’s best to start this season.

Scan your hosting account for malware

Malware and Virus scanning can be a time consuming process which is why most people with large accounts keep putting it off for later. While there maybe nascent threats sitting in your folders, these will never get discovered until you do a full scan of your account. You maybe surprised to note how many infected filed your account was harbouring all the while. All it takes to scan for a virus is the click of a button. Simply start the scan and head out for that Christmas Day lunch. By dinner time you will be presented with a list of threat files and actions to be performed to clean them up.

Take a Backup

Although this should be a weekly task to perform, most of us haven’t even done this in 2 years. It’s time you get down to making your first backup. You will need to clear up some space in your account to accommodate your backup, but once you have enough free space, you can backup everything in a jiffy. Most control panels allow you to perform a full website backup in just 1 step. You don’t need to do any manual file transfer or copy pasting. Might as well get something done over the long break. You will be surprised at how easy it is to get done and will get you into the habit of regularly taking backups.

Upgrade your software

Content Management Systems drive more than half of the World’s websites. Not many people are even aware that a new version of their CMS exists or that they need to urgently upgrade their website software. Keeping your core files, plugins and themes regularly updated is a good practice from the security perspective and even from a continued progress point of view. This Christmas, give your website what it deserves the most - an upgraded Content Management System! Not only will you be securing your site from vulnerabilites, but you will also avoid getting those pesky reminders everytime you login to your system.

Take a look at visitor traffic

Your control panel will usually have your website statistics installed and activated by default. The information will let you see visitor data of the past days and will allow you to know about how your website is being accessed. Visitor stats can also reveal important information and indicate abnormalities in your websites performance. Most statistics software show you a graphical representation of your visitor data. They also show you location and bandwidth consumed by your visitors. Attacks on your website or error pages can be detected by analyzing the patterns of your website statistics. Better to be safe than sorry and it is best to keep an eye out atleast once, if you haven’t done it this year.

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near … at line …

This error is often encountered on PHP MySQL content management systems when updating data or filling out a form for submission. It is also seen in WordPress, Drupal, Joomla installations which have broken themes or plugins.

Possible Causes

  • You have a broken software or application. You will need to contact your programmer or developer to fix the issue with the SQL statement in the application or form.
  • If you are using WordPress, Joomla, Drupal or any other CMS, this may be due to broken plugins or addons which you installed.
  • The SQL statement used by the programmer to add or update information to the database is incorrect or contains reserved (column) names.
  • You have entered special characters like ‘ ; ” , etc. which your application is unable to understand. Your software should have automatically detected this and corrected it. Consult with your software developer.
  • You are entering incorrect values into the form. Eg: Entering alphabets where only numbers are allowed.

This error is not related to the software or hardware on the server. It indicates an issue with the coding.