Our Blog

Latest news and updates from HostingXtreme

Website Error: You have reached a domain that is pending ICANN verification.

Posted by at HostingXtreme on Comments Off on Website Error: You have reached a domain that is pending ICANN verification.

When visiting your website, are you receiving an error which says: You have reached a domain that is pending ICANN verification? This article explains what the error is about and what you should do to restore your website and hosting services to their normal state.

The Error Page

When accessing a website for which the domain name is not verified, you will receive this error message in the browser. However, this message only appears on the naked domain name and does not appear on sub domains or ports other than port 80. Other pages may not show any specific error and just give a standard “This page is not available” message.

You have reached a domain that is pending ICANN verification.

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) will
mandate that all ICANN accredited registrars begin verifying the Registrant WHOIS contact information for all new domain registrations and Registrant contact modifications.

Why this domain has been suspended

Email address has not been verified. This is a new domain registration and the Registrant email address has not been verified.


The Registrant contact data for this domain was modified but still requires verification. Specifically the First Name, Last Name and/or email address have been changed and never verified.

If you’re the site owner, reactivate your site

This will be sent to the Registrant email address populated in your WHOIS data. If you are unsure what email address is listed, please log into your account with the provider where you currently manage this domain to view and/or update the info.

Click the link in the email and your contact information will be immediately verified. We estimate the site will come back online within 24 to 48 hours.

Frequently asked questions

Why was my domain suspended?
ICANN requires that the domain registrant’s contact information or changes to the registrant’s WHOIS information be verified within 15 calendar days. If the data is not verified in this timeframe, ICANN mandates that the website be suspended pending the verification.

How can I remove the suspension on my domain?
The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider. Once updated you will recieve a new verification email.

Once the suspension is removed, when will my website come back online?
We estimate it may take 24 to 48 hours for the website to come back online.

Who is ICANN?
ICANN is responsible for the coordination of the global Internet’s systems of unique identifiers and, in particular, ensuring its’ stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.

What is WHOIS?
WHOIS services provide public access to data on registered domain name holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.

Corrective Action To Restore Your Domain Name

If you have NOT verified your email address

Click the verification link in the WHOIS email account which was changed or registered. Your domain will become active immediately. Read this article for more.

If you do not remember which WHOIS email address you used to register the domain name or you used an invalid or inactive email address

Update your email address in your domain control panel and resend the verification email. This will resend it to the email address you just entered. Once you click the verification link it will be updated immediately.

Remember to click on the “Resend Verification Link” to cause the new email address to be sent the verification email.

Comments are closed.