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Common Email Issues On Mobile Devices

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Common Email Issues On Mobile Devices

Common Email Issues On Mobile Devices

Most of us have smartphones with our email accounts configured on them. But this article is aimed at those who are just learning to get addicted to mail on their smartphone. We have compiled a list of common issues which may intimidate you when you setup your smartphone to receive email.

Mails Disappear From Server

This is one of the most common problems that occur when a new mobile device has been configured to accept mail. This is especially prevalent when an email account is being shared by multiple persons in an organization. The problem that occurs is that the shortly after the new mobile phone or tablet is configured with the email account, the mails are downloaded onto that device. However, after they are downloaded, they disappear from the webmail of the account or cannot be downloaded onto a desktop client which has that account configured. This happens when your mobile device is configured to “Remove mails from the server once they are downloaded”. You simply need to set this option not to delete from server after they are downloaded, so that other devices and mail clients can also download them. You may also have the option of deleting the downloaded mails from the server after a certain number of days. Setting this option will clear your online mailbox continuously.

Incorrect Login Details

Another common issue is providing wrong login credentials to your email client. While password issues are easily identifiable, many people dont realize that their username is also as important. Wrong spellings, adding extra characters, leaving trailing spaces and forgetting to put @domainname.com at the end of the username are all common problems which you may face when configuring an account on your mobile device.

Incorrect Port Numbers

Another known configuration nightmare is entering the correct port number which your email server uses to allow mail access from remote devices. There are various port numbers which different providers use, but most commonly, port 110 is used for incoming mail through POP3 and port 143 is used to receive mail through IMAP. Port No. 25 is used to send outgoing mail i.e. through SMTP. If you select a security protocol for your server, you also need to change the port number to secure ports. This is where the most confusion occurs. You can always consult your email provider for the correct settings and recommendations.

SSL / TLS / STARTTLS Issues

Another common headache when configuring email on your mobile devices is finding out what security protocol to use. The mail server needs to provide support for that system so that your device and server can both create a secure connection for transferring your mail. STARTTLS is a modern protocol which is not commonly used by all mail servers. Some devices offer the option to “accept all certificates” which you need to select to ensure that the configuration process goes through smoothly. Else, you may need to manually accept the certificates when a warning pops up on your screen.

New Mail Does Not Show Up Immediately

Although this issue is not related to the server, many users complain that their mails are not being shown instantly or that they are not being notified of the arrival of a new email when it comes into their webmail. This is most definitely due to the fact that account syncing is not enabled on your device or that the sync time for your phone has been set to a high value. This means that if your device is set to sync every 30 minutes, you will not be notified of a mail which was received in the interim period of 30 minutes. Lowering this value will cause the phone to constantly check with the server for any new mails, but may be costly on battery life and data usage.

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