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How to open a support ticket at HostingXtreme

Posted by at HostingXtreme on Comments Off on How to open a support ticket at HostingXtreme

Need help with a Technical or Billing Related issue? You can contact us through a support ticket, by following the steps below.

But first: Check the Knowledge Base

You will notice that almost all problems can be solved by visiting our Knowledge Base and searching for the solution to your issue.

You can visit our knowledgebase at: https://hostingxtreme.com/knowledgebase.php

You will find an ocean of information to guide you through your issue. It even has common billing related issues.

Can’t find the answer? Contact us through your client login on our website

For this, you will need to have an existing account with us and will need to remember the Email Address with which you registered your account.

You can contact us by following these steps:

1. Visit https://hostingxtreme.com and login to your Client Area.

Retrieve your cPanel Password

If you do not remember your password, then reset your password by clicking on the Request a Password Reset link. You will receive an email on your registered email address with the instructions to reset your password.

2. Once you have logged in, click on the Open Ticket option in the Client Area menu.

Open a support ticket at HostingXtreme

3. Click on the link with the Department Name to contact that department.Select a support department


4. Fill in the Support Ticket FormFill in the Support Ticket Form

  • Your Name and Email address automatically get filled. You cannot change those details.
  • Fill in the Subject field with a small summary of the issue being faced Eg: Renewal payment failed by Credit Card
  • Select the Related Service which is relevant to the Support you are requesting. If you have multiple accounts with us, please select the correct one with which the Support ticket is linked. If you provide a wrong related service, support maybe delayed or may not work as intended.
  • Select the Priority for your support ticket.
    By Default the Priority is set to Medium.
  • In the Message field include the problems you are facing, along with the steps for our support team to reproduce the same problem. It may also be helpful to indicate what changes you recently made, which could have triggered the problem.
  • Attachments can be added to aid our support team in pinpointing the issue you are facing. You can add a screenshot to show us the exact error you are seeing on your screen. You can add more than one attachment by clicking on the Add More link. For security reasons you can only attach .jpeg, .jpg, .gif and .png image files. Adding a screenshot helps us to understand and address your problem quickly.

5. After filling in the form, click the Submit button at the bottom. You should see something like this:

Support Ticket successfully submitted


The support ticket number is a unique number which is used to identify the situation you are facing.  You will also receive a confirmation email on your registered email address with the Ticket ID in the subject line.

You can see the status of your ticket or reply to the support ticket by visiting the Client Area and selecting the Open Ticket.

Don’t have an account with us? Can’t access your Client Area? Locked out of your Client Area?

You can contact us through the form on our website at: https://hostingxtreme.com/contact.php

Or email us on: info @ hostingxtreme.com

The contact form on our website and direct email is primarily for Pre-Sales questions. Any other communication through the Contact Form will be attended to with least priority. We may ask you to resubmit your query through a support ticket, to verify your identity.

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