Need help with a Technical or Billing Related issue? You can contact us through a support ticket, by following the steps below.
You will notice that almost all problems can be solved by visiting our Knowledge Base and searching for the solution to your issue.
You can visit our knowledgebase at: https://hostingxtreme.com/knowledgebase.php
You will find an ocean of information to guide you through your issue. It even has common billing related issues.
For this, you will need to have an existing account with us and will need to remember the Email Address with which you registered your account.
You can contact us by following these steps:
1. Visit https://hostingxtreme.com and login to your Client Area.
If you do not remember your password, then reset your password by clicking on the Request a Password Reset link. You will receive an email on your registered email address with the instructions to reset your password.
2. Once you have logged in, click on the Open Ticket option in the Client Area menu.
4. Fill in the Support Ticket Form
5. After filling in the form, click the Submit button at the bottom. You should see something like this:
The support ticket number is a unique number which is used to identify the situation you are facing. You will also receive a confirmation email on your registered email address with the Ticket ID in the subject line.
You can see the status of your ticket or reply to the support ticket by visiting the Client Area and selecting the Open Ticket.
You can contact us through the form on our website at: https://hostingxtreme.com/contact.php
Or email us on: info @ hostingxtreme.com
The contact form on our website and direct email is primarily for Pre-Sales questions. Any other communication through the Contact Form will be attended to with least priority. We may ask you to resubmit your query through a support ticket, to verify your identity.