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Now Normalizing: Enom’s Global DNS Issue Cripples A Large Number Of Websites

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If you are having an issue with your website and your browser shows you something like “DNS Lookup Failed”, it is most likely that your domain has been affected by a major DNS Server outage. These DNS Servers are run by Enom which is the 2nd largest domain name registration provider in the world.

The outage has lasted since about 4 AM UTC and continues till now. Enom has confirmed this issue and are working on it.

Symptoms of the outage

During this time, websites may see sporadic or nil email traffic and their webpages will also remain inaccessible.

Which domains are affected?

If your domain’s DNS servers were pointing to:

  • dns1.name-services.com
  • dns2.name-services.com
  • dns3.name-services.com
  • dns4.name-services.com
  • dns5.name-services.com

then you are mostly affected.

When will the issue be resolved?

When this article was published Enom said:

Now Normalizing: Enom's Global DNS Issue Cripples A Large Number Of Websites

Now Normalizing: Enom’s Global DNS Issue Cripples A Large Number Of Websites

Currently, we are seeing most of the domains starting to resolve but there are some additional steps we would like for you to take to confirm the issue has been resolved for you.

1) Wait approximately 30 minutes from this update.
2) Clear your browser cache.
3) Go to the Command Prompt (start –> run –> cmd) and type ipconfig /flushdns
4) Try to access the affected websites again.

If the problem persists, please run nslookups against our nameservers (DNS1 through DNS5) using the instructions below and update this ticket.

1. Start a command window (start –> run –> cmd)
2. Type “nslookup”, press enter.
3. Type “server <insert DNS server name here” (i.e. “server dns1.name-services.com“) and press enter.
4. Type the cname to lookup for the test. (i.e. domainexample.com) and press enter.

Thank you for your patience while we addressed this issue.

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