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Category: Support

How to delete emails through FileZilla FTP client

Posted by Alex HD on 11 07 2014. Comments Off on How to delete emails through FileZilla FTP client

This article explains how you can delete email through FTP (File Transfer Protocol) so that you can clear up your account storage space. This is especially helpful when you do not have access to the individual email account and need to remove emails quickly. Note: Deleting the emails in this way…

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How to delete emails from the cPanel File Manager

Posted by Alex HD on 10 07 2014. Comments Off on How to delete emails from the cPanel File Manager

This article explains how you can delete email from cPanel’s File Manager, so that you can clear up your account storage space. This is especially helpful when you do not have access to the individual email account and need to remove emails quickly. Note: Deleting the emails in this way needs…

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Are You Stuck To Your Web Hosting Provider For A Lifetime? The Secret to Switching

Posted by Alex HD on 09 07 2014. Comments Off on Are You Stuck To Your Web Hosting Provider For A Lifetime? The Secret to Switching

Buying web hosting for the first time can be a tough decision, especially if you are a non-technical, non-geeky person. But switching a web host for the first time could be an even tougher decision and requires deeper thought. This is more important if you already have a successful website…

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How to upgrade your web hosting account

Posted by Alex HD on 27 06 2014. Comments Off on How to upgrade your web hosting account

Running out of space? Want to increase your storage space? This article explains how you can increase your storage space by upgrading your account. You can also follow this article to downgrade your account to a plan with less space. 1. Login to your client area at https://hostingxtreme.com with your registered email address and…

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Email Troubleshooting Checklist

Posted by Alex HD on 26 06 2014. Comments Off on Email Troubleshooting Checklist

Domain has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

Posted by Alex HD on 23 06 2014. Comments Off on Domain has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

Error Message: Domain domainname.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded. What does it mean? This bounce message means that the senders domain name (as given in the error message) has been sending out mail which is not getting delivered to the intended recipients. Due to a large…

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How to open a support ticket at HostingXtreme

Posted by Alex HD on 23 06 2014. Comments Off on How to open a support ticket at HostingXtreme

Need help with a Technical or Billing Related issue? You can contact us through a support ticket, by following the steps below. But first: Check the Knowledge Base You will notice that almost all problems can be solved by visiting our Knowledge Base and searching for the solution to your issue. You can visit our…

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The cPanel username

Posted by Alex HD on 20 06 2014. Comments Off on The cPanel username

What is cPanel? cPanel is a Control Panel system to control your web hosting account. It allows you to manage your space and monitor the usage. What is my cPanel username? Where will I find it? Your cPanel username is a unique username given to your account on the server where your website files…

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How email accounts get “hacked”

Posted by Alex HD on 11 04 2013. Comments Off on How email accounts get “hacked”

At HostingXtreme, we are often asked to help out our clients or friends for recovering from a hacked email account, including Yahoo, Hotmail and GMail. Although we had covered this in our previous newsletters, we have come up with a list of Frequent and Important questions that “victims” ask us. Here’s the…

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First-Aid tips to recover a compromised email address.

Posted by Alex HD on 15 09 2012. Comments Off on First-Aid tips to recover a compromised email address.

Check password Check whether your are entering a correct password. Check if the caps lock key is not On. See if your keyboard is working properly. See whether every key is working properly and not typing anything faulty. Check for viruses and malware A virus or a malware keylogger can record your password…

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